![]() ![]() ![]() Sometimes, your computer, tablet or phone may just be running a little slow. Subsequent reboot times will be faster because the RG remembers the settings that worked last time. When the RG starts back up, it can take up to ten minutes for it to find the signal for the first time. Unplugging the power cable from your residential gateway for thirty seconds, then turning it back on can often clear errors that prevent it from establishing an internet connection. Once you have identified the type of problem you are experiencing can you can then begin troubleshooting and work toward a resolution. If the lights begin to blink when you have a problem, please see our Intermittent Sync troubleshooting section. If they remain solid while you have the problem, you're in the right place. To ensure we're troubleshooting the problem correctly, be sure to check the Broadband light(s) on your Residential Gateway (RG). If you notice your internet slowing down, or small pauses where you're not able to pass any traffic at all, Sonic calls this a performance issue. ![]()
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